Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Newport | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Newport is a GPhC registered online pharmacy weight loss clinic based in Newport, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through our website and services. As a registered pharmacy, we are subject to both data protection law and professional healthcare regulations. Your privacy and confidentiality are central to everything we do.

2. What Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, weight, BMI, current medications, allergies, and any other clinical information relevant to your weight loss consultation
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, pages visited, and cookies (see Section 4)
Communication records: Emails, messages, or phone call notes relating to your care or enquiries

3. How We Use Your Data

We use your data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical recommendations
To process and dispatch your prescription or medication, with delivery typically within 1 working day once approved by our pharmacist
To maintain accurate medical and dispensing records as required by law
To contact you regarding your order, treatment, or follow-up care
To fulfil our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and service quality

Our lawful basis for processing health data is the provision of healthcare services, legitimate interests, legal obligations, and where required, your explicit consent.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors use our site so we can improve it
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare providers: With your GP or other clinicians where clinically necessary or required for your safety
Delivery partners: Your name and delivery address are shared with our courier to fulfil your order
Payment processors: Secure third-party payment platforms to handle transactions
Regulatory bodies: The GPhC or other authorities if required by law or professional obligation
IT and platform providers: Who support our website and systems, bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All data is stored securely within the UK.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict processing, object to processing, or receive a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Newport
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.